/* ─── RECUPERADOR · LANCHEIRA KIDS ─────────────────────── */
:root {
  --fundo: #fbf6ef;
  --painel: #ffffff;
  --painel-2: #fffaf4;
  --linha: #eee4d8;
  --tinta: #1d1a17;
  --tinta-2: #5b534b;
  --tinta-3: #8d847a;
  --laranja: #f47b20;
  --laranja-forte: #b9440f;
  --laranja-suave: #fff1e5;
  --amarelo: #ffd84d;
  --verde: #1f9d55;
  --verde-suave: #e3f6ea;
  --vermelho: #d42a24;
  --vermelho-suave: #fde4e2;
  --azul: #2563eb;
  --azul-suave: #e6eeff;
  --roxo: #7c3aed;
  --roxo-suave: #f1e9ff;
  --bolha-saida: #ffe7d3;
  --bolha-entrada: #ffffff;
  --papel: #f6efe6;
  --sombra: 0 10px 30px rgba(29, 26, 23, 0.10);
  --raio: 14px;
  --fonte-titulo: "Fredoka", system-ui, sans-serif;
  --fonte: "Nunito", system-ui, -apple-system, sans-serif;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --fundo: #141210;
    --painel: #1c1916;
    --painel-2: #221e1a;
    --linha: #332d27;
    --tinta: #f3ece4;
    --tinta-2: #c9beb2;
    --tinta-3: #94897d;
    --laranja-suave: #3a2414;
    --verde-suave: #143323;
    --vermelho-suave: #3d1615;
    --azul-suave: #172443;
    --roxo-suave: #2a1c45;
    --bolha-saida: #4a2a12;
    --bolha-entrada: #26221e;
    --papel: #181512;
    --sombra: 0 10px 30px rgba(0, 0, 0, 0.45);
    color-scheme: dark;
  }
}

*, *::before, *::after { box-sizing: border-box; }
html, body { height: 100%; }
body {
  margin: 0;
  background: var(--fundo);
  color: var(--tinta);
  font-family: var(--fonte);
  font-size: 15px;
  line-height: 1.45;
  -webkit-font-smoothing: antialiased;
}
button, input, select, textarea { font: inherit; color: inherit; }
button { cursor: pointer; border: 0; background: none; }
svg { width: 20px; height: 20px; fill: currentColor; flex: 0 0 auto; }
:focus-visible { outline: 3px solid var(--laranja); outline-offset: 2px; }
[hidden] { display: none !important; }

/* ─── ESTRUTURA ─── */
.app {
  display: grid;
  grid-template-columns: 360px minmax(0, 1fr) 300px;
  height: 100dvh;
  overflow: hidden;
}
.app[data-ficha="fechada"] { grid-template-columns: 360px minmax(0, 1fr) 0; }

.icone-btn {
  display: inline-grid;
  place-items: center;
  width: 38px;
  height: 38px;
  border-radius: 50%;
  color: var(--tinta-2);
  transition: background 0.15s ease, color 0.15s ease;
}
.icone-btn:hover { background: var(--laranja-suave); color: var(--laranja-forte); }
.so-celular { display: none; }

/* ─── LISTA ─── */
.lista {
  display: flex;
  flex-direction: column;
  min-height: 0;
  background: var(--painel);
  border-right: 1px solid var(--linha);
}
.lista__topo {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 14px 12px 10px 16px;
}
.marca { display: flex; align-items: center; gap: 10px; min-width: 0; }
.marca img { border-radius: 9px; }
.marca > div { min-width: 0; }
.marca strong { display: block; font-family: var(--fonte-titulo); font-size: 1.15rem; font-weight: 600; line-height: 1.1; }
.marca span { display: flex; align-items: center; gap: 6px; font-size: 0.78rem; color: var(--tinta-3); white-space: nowrap; }
.selo {
  padding: 1px 7px;
  border-radius: 999px;
  background: var(--amarelo);
  color: #1d1a17;
  font-size: 0.62rem;
  font-weight: 800;
  letter-spacing: 0.06em;
}
.lista__acoes { display: flex; gap: 2px; flex: 0 0 auto; }

.busca {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0 12px 10px;
  padding: 0 12px;
  height: 42px;
  border-radius: 12px;
  background: var(--painel-2);
  border: 1px solid var(--linha);
  color: var(--tinta-3);
}
.busca:focus-within { border-color: var(--laranja); }
.busca input { flex: 1; min-width: 0; border: 0; background: none; outline: none; color: var(--tinta); }

.filtros {
  display: flex;
  gap: 6px;
  padding: 0 12px 12px;
  overflow-x: auto;
  scrollbar-width: none;
}
.filtros::-webkit-scrollbar { display: none; }
.filtros button {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  border-radius: 999px;
  border: 1px solid var(--linha);
  background: var(--painel);
  font-size: 0.85rem;
  font-weight: 700;
  color: var(--tinta-2);
}
.filtros button span { font-size: 0.75rem; color: var(--tinta-3); font-variant-numeric: tabular-nums; }
.filtros button.ativo { background: var(--tinta); border-color: var(--tinta); color: var(--painel); }
.filtros button.ativo span { color: var(--amarelo); }

.conversas {
  flex: 1;
  min-height: 0;
  margin: 0;
  padding: 0 6px 12px;
  list-style: none;
  overflow-y: auto;
}
.item {
  display: grid;
  grid-template-columns: 46px minmax(0, 1fr) auto;
  gap: 4px 12px;
  align-items: center;
  width: 100%;
  padding: 10px;
  border-radius: 12px;
  text-align: left;
  transition: background 0.12s ease;
}
.item:hover { background: var(--painel-2); }
.item.ativo { background: var(--laranja-suave); }
.item .avatar { grid-row: span 2; }
.item__nome { display: flex; align-items: center; gap: 6px; min-width: 0; font-weight: 800; }
.item__nome span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item__hora { font-size: 0.75rem; color: var(--tinta-3); white-space: nowrap; }
.item.nao-lida .item__hora { color: var(--laranja-forte); font-weight: 800; }
.item__previa {
  display: flex;
  align-items: center;
  gap: 5px;
  min-width: 0;
  font-size: 0.86rem;
  color: var(--tinta-2);
}
.item__previa span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item__fim { display: flex; align-items: center; gap: 6px; justify-content: flex-end; }
.contador {
  display: inline-grid;
  place-items: center;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 999px;
  background: var(--laranja);
  color: #fff;
  font-size: 0.72rem;
  font-weight: 800;
}
.alerta-humano { width: 16px; height: 16px; fill: var(--vermelho); }

.avatar {
  display: grid;
  place-items: center;
  width: 46px;
  height: 46px;
  border-radius: 50%;
  font-family: var(--fonte-titulo);
  font-weight: 600;
  color: #fff;
  background: var(--laranja);
  flex: 0 0 auto;
}

.pilula {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 2px 9px;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 800;
  white-space: nowrap;
}
.pilula::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.st-novo, .st-enviado { background: var(--azul-suave); color: var(--azul); }
.st-respondeu { background: var(--laranja-suave); color: var(--laranja-forte); }
.st-pago { background: var(--verde-suave); color: var(--verde); }
.st-optout, .st-erro { background: var(--vermelho-suave); color: var(--vermelho); }

.vazio { padding: 32px 24px; text-align: center; color: var(--tinta-3); }
.vazio p { margin: 0 0 4px; font-weight: 800; color: var(--tinta-2); }

/* ─── CHAT ─── */
.chat {
  position: relative;
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
  background: var(--papel);
  background-image: radial-gradient(rgba(244, 123, 32, 0.08) 1px, transparent 1px);
  background-size: 22px 22px;
}
.chat__inicio {
  margin: auto;
  max-width: 420px;
  padding: 24px;
  text-align: center;
  color: var(--tinta-2);
}
.chat__inicio img { margin: 0 auto 12px; border-radius: 20px; }
.chat__inicio h1 { margin: 0 0 6px; font-family: var(--fonte-titulo); font-size: 1.6rem; font-weight: 600; color: var(--tinta); }
.chat__inicio p { margin: 0 0 18px; }
.chat__dicas {
  margin: 0;
  padding: 16px 18px;
  list-style: none;
  display: grid;
  gap: 10px;
  text-align: left;
  border-radius: var(--raio);
  background: var(--painel);
  box-shadow: var(--sombra);
  font-size: 0.9rem;
}
.chat__dicas li { padding-left: 22px; position: relative; }
.chat__dicas li::before { content: "✓"; position: absolute; left: 0; color: var(--laranja); font-weight: 800; }

.chat__conversa { display: flex; flex-direction: column; min-height: 0; height: 100%; }
.chat__topo {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 12px 10px 16px;
  background: var(--painel);
  border-bottom: 1px solid var(--linha);
}
.chat__topo .avatar { width: 40px; height: 40px; font-size: 0.95rem; }
.chat__quem { display: flex; flex-direction: column; min-width: 0; flex: 1; text-align: left; }
.chat__quem strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 1rem; }
.chat__quem span { font-size: 0.8rem; color: var(--tinta-3); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.ia-modo {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 6px 4px 10px;
  border-radius: 999px;
  background: var(--roxo-suave);
  color: var(--roxo);
  font-size: 0.78rem;
  font-weight: 800;
}
.ia-modo select {
  border: 0;
  background: transparent;
  font-weight: 700;
  color: var(--roxo);
  outline: none;
  cursor: pointer;
}

.menu { position: relative; }
.menu__itens {
  position: absolute;
  right: 0;
  top: 44px;
  z-index: 20;
  min-width: 250px;
  padding: 6px;
  border-radius: 12px;
  background: var(--painel);
  border: 1px solid var(--linha);
  box-shadow: var(--sombra);
}
.menu__itens a, .menu__itens button {
  display: block;
  width: 100%;
  padding: 10px 12px;
  border-radius: 8px;
  text-align: left;
  text-decoration: none;
  color: var(--tinta);
  font-weight: 600;
  font-size: 0.9rem;
}
.menu__itens a:hover, .menu__itens button:hover { background: var(--laranja-suave); }

.aviso-humano {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 10px 16px 0;
  padding: 10px 14px;
  border-radius: 12px;
  background: var(--vermelho-suave);
  color: var(--vermelho);
  font-size: 0.88rem;
}
.aviso-humano div { display: flex; flex-direction: column; }
.aviso-humano span { color: var(--tinta-2); }

.mensagens {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  padding: 18px clamp(12px, 4vw, 56px) 12px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.dia {
  align-self: center;
  margin: 10px 0 6px;
  padding: 3px 12px;
  border-radius: 999px;
  background: var(--painel);
  color: var(--tinta-3);
  font-size: 0.75rem;
  font-weight: 800;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.06);
}
.msg {
  position: relative;
  max-width: min(560px, 82%);
  padding: 7px 10px 6px 11px;
  border-radius: 12px;
  background: var(--bolha-entrada);
  box-shadow: 0 1px 1.5px rgba(0, 0, 0, 0.08);
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  animation: entra 0.18s ease;
}
.msg--entrada { align-self: flex-start; border-top-left-radius: 4px; }
.msg--saida { align-self: flex-end; background: var(--bolha-saida); border-top-right-radius: 4px; }
.msg--erro { outline: 1.5px solid var(--vermelho); }
.msg__origem {
  display: inline-block;
  margin-bottom: 2px;
  font-size: 0.68rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}
.origem-automatica { color: var(--azul); }
.origem-ia { color: var(--roxo); }
.origem-manual { color: var(--laranja-forte); }
.msg__pe {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 4px;
  margin-top: 2px;
  font-size: 0.7rem;
  color: var(--tinta-3);
}
.msg__pe svg { width: 15px; height: 15px; }
.lida { color: #34b7f1; }
.msg__erro { display: block; margin-top: 4px; font-size: 0.78rem; color: var(--vermelho); font-weight: 700; }
@keyframes entra { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }

/* ─── COMPOSITOR ─── */
.compositor {
  padding: 8px 12px 12px;
  background: var(--painel);
  border-top: 1px solid var(--linha);
}
.compositor__ferramentas {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-bottom: 8px;
}
.ferramenta {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  border-radius: 999px;
  border: 1px solid var(--linha);
  background: var(--painel-2);
  font-size: 0.82rem;
  font-weight: 800;
  color: var(--tinta-2);
}
.ferramenta svg { width: 16px; height: 16px; }
.ferramenta:hover { border-color: var(--laranja); color: var(--laranja-forte); }
.ferramenta--ia { color: var(--roxo); background: var(--roxo-suave); border-color: transparent; }
.ferramenta--ia:hover { color: var(--roxo); border-color: var(--roxo); }
.ferramenta--demo { border-style: dashed; }
.ferramenta--pix { color: var(--verde); background: var(--verde-suave); border-color: transparent; }
.ferramenta--pix:hover { color: var(--verde); border-color: var(--verde); }
.msg__img {
  display: block;
  width: 240px;
  max-width: 100%;
  height: auto;
  margin: 2px 0 8px;
  border-radius: 8px;
  background: #fff;
}
.nota-config--alerta { margin: 0 0 4px; background: var(--vermelho-suave); color: var(--vermelho); font-weight: 700; }
.ferramenta:disabled { opacity: 0.6; cursor: progress; }

.respostas { position: relative; }
.respostas__lista {
  position: absolute;
  bottom: 42px;
  left: 0;
  z-index: 20;
  width: min(420px, 86vw);
  max-height: 360px;
  overflow-y: auto;
  padding: 6px;
  border-radius: 14px;
  background: var(--painel);
  border: 1px solid var(--linha);
  box-shadow: var(--sombra);
}
.resposta {
  display: block;
  width: 100%;
  padding: 10px 12px;
  border-radius: 10px;
  text-align: left;
}
.resposta:hover { background: var(--laranja-suave); }
.resposta strong { display: block; font-size: 0.88rem; }
.resposta span {
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  font-size: 0.82rem;
  color: var(--tinta-2);
}

.compositor__campo {
  display: flex;
  align-items: flex-end;
  gap: 8px;
}
.compositor__campo textarea {
  flex: 1;
  min-height: 46px;
  max-height: 180px;
  padding: 12px 14px;
  border-radius: 22px;
  border: 1px solid var(--linha);
  background: var(--painel-2);
  resize: none;
  outline: none;
  line-height: 1.4;
}
.compositor__campo textarea:focus { border-color: var(--laranja); }
.compositor__campo textarea.sugestao { border-color: var(--roxo); background: var(--roxo-suave); }
.enviar {
  display: grid;
  place-items: center;
  width: 46px;
  height: 46px;
  border-radius: 50%;
  background: var(--laranja);
  color: #fff;
  box-shadow: 0 4px 0 var(--laranja-forte);
  transition: transform 0.1s ease;
}
.enviar:active { transform: translateY(2px); box-shadow: 0 2px 0 var(--laranja-forte); }
.enviar:disabled { opacity: 0.6; }

/* ─── FICHA ─── */
.ficha {
  display: flex;
  flex-direction: column;
  min-height: 0;
  background: var(--painel);
  border-left: 1px solid var(--linha);
  overflow: hidden;
}
.app[data-ficha="fechada"] .ficha { border: 0; }
.ficha__topo {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 14px 10px 10px 18px;
}
.ficha__corpo { flex: 1; overflow-y: auto; padding: 0 18px 24px; }
.ficha__perfil { text-align: center; padding: 8px 0 18px; border-bottom: 1px solid var(--linha); }
.ficha__perfil .avatar { width: 72px; height: 72px; margin: 0 auto 10px; font-size: 1.5rem; }
.ficha__perfil h3 { margin: 0; font-size: 1.1rem; }
.ficha__perfil p { margin: 2px 0 10px; color: var(--tinta-3); font-size: 0.88rem; }
.nota {
  display: flex;
  align-items: center;
  gap: 12px;
  margin: 16px 0;
  padding: 12px 14px;
  border-radius: 12px;
  background: var(--laranja-suave);
}
.nota strong { font-family: var(--fonte-titulo); font-size: 1.8rem; line-height: 1; color: var(--laranja-forte); }
.nota span { font-size: 0.82rem; color: var(--tinta-2); }
.dados { margin: 0; display: grid; gap: 12px; }
.dados div { display: grid; gap: 1px; }
.dados dt { font-size: 0.72rem; font-weight: 800; letter-spacing: 0.05em; text-transform: uppercase; color: var(--tinta-3); }
.dados dd { margin: 0; font-weight: 600; overflow-wrap: anywhere; }
.ficha__wa {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  margin-top: 20px;
  padding: 11px;
  border-radius: 999px;
  background: #25d366;
  color: #0b2e17;
  font-weight: 800;
  text-decoration: none;
}

/* ─── CONFIGURAÇÕES ─── */
.gaveta { position: fixed; inset: 0; z-index: 50; }
.gaveta__fundo { position: absolute; inset: 0; background: rgba(20, 16, 12, 0.45); animation: aparece 0.2s ease; }
.gaveta__painel {
  position: absolute;
  top: 0;
  right: 0;
  bottom: 0;
  width: min(520px, 100%);
  overflow-y: auto;
  padding: 18px 22px 32px;
  background: var(--painel);
  box-shadow: var(--sombra);
  animation: desliza 0.22s ease;
}
.gaveta__painel header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 8px; }
.gaveta__painel h2 { margin: 0; font-family: var(--fonte-titulo); font-weight: 600; }
.gaveta__painel h3 { margin: 22px 0 10px; font-size: 0.8rem; letter-spacing: 0.06em; text-transform: uppercase; color: var(--tinta-3); }
.cards { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.card { padding: 12px 14px; border-radius: 12px; background: var(--painel-2); border: 1px solid var(--linha); }
.card span { display: block; font-size: 0.75rem; color: var(--tinta-3); font-weight: 700; }
.card strong { font-size: 1rem; }
.etapa { margin-bottom: 10px; padding: 12px 14px; border-radius: 12px; border: 1px solid var(--linha); }
.etapa header { display: flex; justify-content: space-between; gap: 8px; margin-bottom: 6px !important; }
.etapa header strong { font-size: 0.92rem; }
.etapa header span { font-size: 0.78rem; color: var(--tinta-3); }
.etapa p { margin: 0; padding: 10px 12px; border-radius: 10px; background: var(--bolha-saida); white-space: pre-wrap; font-size: 0.9rem; }
.nota-config { margin: 16px 0 0; padding: 12px 14px; border-radius: 12px; background: var(--azul-suave); font-size: 0.86rem; color: var(--tinta-2); }
.nota-config code { font-size: 0.82rem; }
@keyframes aparece { from { opacity: 0; } }
@keyframes desliza { from { transform: translateX(30px); opacity: 0; } }

/* ─── TOAST ─── */
.toast {
  position: fixed;
  left: 50%;
  bottom: 24px;
  z-index: 60;
  transform: translateX(-50%);
  max-width: min(520px, calc(100% - 32px));
  padding: 12px 18px;
  border-radius: 12px;
  background: var(--tinta);
  color: var(--painel);
  font-weight: 700;
  box-shadow: var(--sombra);
  animation: aparece 0.2s ease;
}
.toast.erro { background: var(--vermelho); color: #fff; }

/* ─── LOGIN ─── */
.pagina-login { display: grid; place-items: center; min-height: 100dvh; padding: 16px; }
.login {
  width: min(380px, 100%);
  padding: 32px 28px;
  border-radius: 22px;
  background: var(--painel);
  box-shadow: var(--sombra);
  text-align: center;
}
.login img { margin: 0 auto 10px; border-radius: 16px; }
.login h1 { margin: 0; font-family: var(--fonte-titulo); font-weight: 600; }
.login > p { margin: 4px 0 22px; color: var(--tinta-3); }
.login form { display: grid; gap: 8px; text-align: left; }
.login label { font-weight: 800; font-size: 0.88rem; }
.login input {
  height: 48px;
  padding: 0 14px;
  border-radius: 12px;
  border: 1.5px solid var(--linha);
  background: var(--painel-2);
  outline: none;
}
.login input:focus { border-color: var(--laranja); }
.login button {
  margin-top: 8px;
  height: 50px;
  border-radius: 999px;
  background: var(--amarelo);
  color: #1d1a17;
  font-family: var(--fonte-titulo);
  font-size: 1.05rem;
  font-weight: 600;
  box-shadow: 0 4px 0 #e6b400;
}
.login__erro { margin: 2px 0 0; color: var(--vermelho); font-weight: 700; font-size: 0.88rem; }

/* ─── TELAS MENORES ─── */
@media (max-width: 1180px) {
  .app, .app[data-ficha="fechada"] { grid-template-columns: 320px minmax(0, 1fr); }
  .ficha {
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    z-index: 40;
    width: min(340px, 92vw);
    box-shadow: var(--sombra);
    transform: translateX(105%);
    transition: transform 0.22s ease;
  }
  .app[data-ficha="aberta"] .ficha { transform: none; }
}
@media (max-width: 760px) {
  .app, .app[data-ficha="fechada"] { grid-template-columns: 100%; }
  .so-celular { display: inline-grid; }
  .app[data-vista="lista"] .chat { display: none; }
  .app[data-vista="chat"] .lista { display: none; }
  .ia-modo span { display: none; }
  .ia-modo { padding: 4px 2px 4px 8px; }
  .ia-modo select { max-width: 88px; text-overflow: ellipsis; }
  .chat__topo { gap: 6px; padding-left: 6px; }
  .chat__topo .pilula { display: none; }
  .mensagens { padding-inline: 10px; }
  .msg { max-width: 88%; }
}